If you wish to return a product, this can be done by contacting us. For all information, write an email to sales@art-and-craft.ch with subject as ‘Returns and warranty’.

Please consult the requirements below.

All products purchased from art-and-craft.ch can be returned by post.

1. Return period

Our return periods apply from date of shipment or collection. The date of the postmark or the date on which the item is personally returned applies.

1.1. 30-day right of return for all products purchased from art-and-craft.ch

Subject to the below-listed limitations, all products purchased from art-and-craft.ch may be returned within 30 calendar days.

2. No right of return

Unfortunately, we cannot accept the following returns:

  • Damaged products (with the exception of transport damage)
  • Products that are not in their original packaging
  • Products that do not include all accessories

3. Refund value

Provided that a product can be returned, the following refund regulations apply:

Full refund at purchase price

  • The product is in its sealed, undamaged original packaging
  • No signs of use, original labels have not been removed and original packaging is existent

4. Return shipping costs

Postal charges for the return shipment of products are generally borne by the sender. The following exceptions apply:

  • The product received is incorrect
  • The product information in our shop is incorrect
  • The product received was not ordered
  • The product is incomplete